Knowledge management; identifying, sharing and expanding the organisation’s knowledge base — is a key success driver for many organisations. On a daily basis I am in conversations about how to improve the knowledge of employees, and how that knowledge or lack thereof impacts the company's bottom line. Knowledge is often seen as something to be controlled, to be shared in organised forms like formal classroom training or eLearning sessions. This leads to organisations adopting

One of the coaching cliches is that feedback should be given by the “Sandwich method”. You sit down with the team member and give them a piece of positive feedback — then challenge them with a harder hitting piece of criticism — followed up by positive feedback. Most employees can spot this a mile off, and call it “the shit sandwich”. What often happens is that employees learn to recognise the structure and stop trusting the feedback they receive. It can create confusion: “

Remember the phenomenon that was Pokemon Go - when suddenly kids and grownups were outside exploring, because you “gotta catch em all!” What can managers learn from this game? 1. You have to move to make things happen. Put in the effort and be the one that seeks out and talks to your employees. Investing time and effort will be rewarded. 2. Some types of employees are rarer than others. You must be prepared to put in extra effort to build them up (evolve them), for the bes

I’m talking about training and culture change here. Well, first you have to decide what kind of fire you would like to start. Is it a roaring bonfire that challenges the sun with its light and heat, or is it a slow-burning fire that keeps you warm through a cold winter’s night? Often I see organisations decide that what they need to solve their challenge is a roaring bonfire. This involves a “kick-off” that will make people cheer, chant and be motivated, and a lot of effort i