Knowledge management; identifying, sharing and expanding the organisation’s knowledge base — is a key success driver for many organisations. On a daily basis I am in conversations about how to improve the knowledge of employees, and how that knowledge or lack thereof impacts the company's bottom line. Knowledge is often seen as something to be controlled, to be shared in organised forms like formal classroom training or eLearning sessions. This leads to organisations adopting

I’m talking about training and culture change here. Well, first you have to decide what kind of fire you would like to start. Is it a roaring bonfire that challenges the sun with its light and heat, or is it a slow-burning fire that keeps you warm through a cold winter’s night? Often I see organisations decide that what they need to solve their challenge is a roaring bonfire. This involves a “kick-off” that will make people cheer, chant and be motivated, and a lot of effort i